Communication For Managers

You may have noticed that almost all of our management courses include a module on communication skills.

That’s because communication skills are among the most important that a manager can master.

Why so important?

Every interaction you have in your working life relies on good communication.

Whether you’re having a 1-to-1 with a team member, a weekly team meeting, checking in with executive leadership, or speaking with a client, your communication skills are foundational to a good outcome.

What are communication skills?

When we think of “communication”, it’s likely that talking springs to mind first.

Although how you speak and what you say is important, there is so much more to communication skills than conversation.

  • Listening Skills

    You’ve probably heard about avoiding the trap of simply waiting to speak, rather than listening.

    It can be difficult at times. When you’re busy and you want to get to the point. When you are fired up about an issue. What you are having trouble getting your message across.

    Mastering active listening skills can help you in all of the above situations and open up a whole new area of ideas, collaboration, and problem-solving.

  • Questioning Skills

    Often when you’re having difficulty getting the right information, a well-placed question can make all the difference.

    There is a craft in understanding which questions get the best results and learning how to ask the right questions can add to your efficiency as a manager.

  • Written Communication

    It’s so easy to misinterpret the tone or meaning of an email. Good communication includes that which we use when writing business documents.

  • Assertiveness

    There is a fine line between being assertive and being aggressive. It’s one that all managers must be aware of and avoid crossing.

    However, being assertive is sometimes important for managers. It’s important that you can stand your ground when required.

Not to mention, when things get hairy…

Tackling tricky conversations is another area of communication important for managers.

Even in the most well-gelled, productive teams, you’ll come up against difficult conversations when you encounter:

  • conflict between team members
  • under-performance
  • de-motivation

As a manager, you’ll need to have the right skills at your fingertips to tackle these challenging conversations in a professional and empathetic way.

Brushing Up Your Communication Skills

It’s not understating it to say that possessing awareness and good communication skills can mean the difference between things running smoothly and utter chaos!

Although we’re all able to communicate, you’ll see from the list above that in order to perform at the top of their game, managers need to fine tune their skills.

Our QQI People Management and Management Skills courses are popular options for strengthening your communication skills.

QQI People Management: 3 Days – Practical Skills + Certification

This popular course will equip you with a broad spectrum of management skills to suit any situation.

In addition to a focused module on Communication Skills, you’ll cover:

  • Motivational techniques
  • Organisational Skills
  • Managing Performance
  • Handling Difficult Situations
  • Coaching Your Team
  • Stakeholder Engagement
  • Understanding Workplace Legislation
Learn more about QQI People Management

Management Skills – 2 Days – Practical Skills

This 2-day course runs in tandem with QQI People Management. It’s suited to anyone who wants to cover practical management skills but does not need certification.

Modules covered during this course:

  • Communication Skills
  • Motivational techniques
  • Organisational Skills
  • Managing Performance
  • Handling Difficult Situations
Learn more about Management Skills

Get Advice & Get Started

Both of these courses cover the same Communication & Assertiveness module. They also both incorporate Performance Management and Handling Difficult Situations – key supporting communication skills.

QQI People Management also focuses on Coaching Your Team, a fantastic area for managers to discover the best ways to mentor their teams.

If you’re unsure about which course best fits your needs, we can help.

Call our training consultants at Freephone 1800 910 810 during office hours, or use the “Ask a Question” button below to contact us online at any time.

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